Contact Us
Find the right Covered California support contact for your role. This page is for certified individual-market agents and community enrollment partners — including Certified Enrollment Counselors (CECs) and Plan-Based Enrollers (PBEs).
Find the Right Support Channel
As a certified enrollment partner, you have access to dedicated support lines that are separate from Covered California's consumer-facing contact options. Use the contacts below for questions about Covered California products, partner training and certification, sales support and client-enrollment issues.
If a consumer needs help directly — such as with their own application or account — direct them to Covered California's consumer support line at (800) 300-1506, or visit the Contact Us page for a full list of consumer support options.
Support Contacts by Role
CEC/PBE Helpline
Call the CEC/PBE Helpline at (855) 324-3147 for:
- General questions and support on Covered California products
- Partner training and certification
Agent Service Center
Call the Agent Service Center at (877) 453-9198 or email Agents@covered.ca.gov for:
- General questions and support on Covered California products
- Agent training and certification
- Agent sales support
When to Contact an Insurance Company
For questions specific to a health plan — such as premiums, provider networks or plan-specific insurance details — contact the insurance company directly. Agents with questions about individual marketplace commission inquiries or insurance company appointments should also contact the relevant company.
Service Center Hours and Field Teams
Contact the Outreach and Sales Team
Have feedback? The Covered California Outreach and Sales Team wants to hear it. Send your questions and comments to OutreachandSales@covered.ca.gov.